Lena (Team Lead DACH)
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Activity overview
Latest activity by Lena (Team Lead DACH)-
Lena (Team Lead DACH) created an article,
Returns
You have a return label? Stick it on the package and drop off the ready-to-ship package at a branch, sales point, or parcel locker.1Return labelUse the original or a sturdy box, remove old address ...
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Lena (Team Lead DACH) created an article,
What is the BARF diet
Feeding dogs with BARF (Biologically Appropriate Raw Food) is becoming popular: many dog owners are switching to raw fresh food. Often, health issues such as allergies, intolerances, weight, or dig...
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Lena (Team Lead DACH) created an article,
Grain-free dog food
Grain-free dog food – sensible for allergies and sensitive stomachsWolves are carnivores, so are dogs too? That cannot be answered so simply. In fact, wolves do not only eat meat but entire prey an...
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Lena (Team Lead DACH) created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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Lena (Team Lead DACH) created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Lena (Team Lead DACH) created an article,
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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Lena (Team Lead DACH) created an article,
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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Lena (Team Lead DACH) created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Lena (Team Lead DACH) created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Lena (Team Lead DACH) created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more